FAQ
Will you be re-stocking (product name)?
Many of our items are handmade which makes them unique. This means at times stock is limited, and some items are one-of-a-kind or limited to a season. If you see something you'd like to purchase please do so if it's within your budget.
Why has the price of an item gone up?
Unfortunately this happens at times. We strive to provide fair market pricing and value.
For handmade items we are subject to changes in the price of materials. For our decor and crystals, the pricing is based on changes in the market passed on from our partners.
Are all prices including BTW/VAT?
Yes, all products are including your local BTW/VAT rate calculated at checkout.
What are the shipping costs?
Shipping costs vary depending on the weight of your order, shipping costs will be calculated automatically at the checkout.
Do you ship internationally?
Yes! Prices are automatically calculated at check out. Please note we are not responsible for any duty/import/taxes/customs/etc charges you may incur.
International orders ship via Global mail or Fedex
Can I pick-up my Order in Waddinxveen?
Not at this time.
I still haven’t received my order, how do I check the status?
We’re sorry to hear that your order has been delayed. Please check the status of your order with the track and trace number provided in your confirmation email. If you have not received your order within 30 days please contact us by email.
We do not refund for lost packages but we will do our best to try and track it down for you. In most cases, your parcel has been sent with insurance and you might be eligible for a refund. If a package is returned as undeliverable/unclaimed, it is the customer’s responsibility to follow up with the postal carrier. We can not cover the costs for ‘resending’ the package.
Have any questions or concerns?
We’re always ready to help!
Send us an email to using the form below.
Returns
Order arrived products are missing or damanged?
We will do our best to help resolve this, please send us an email with full description of the problem and photo’s so that we may work to resolve this for you. support@ofalchemy.com
I received my item but it looks different than on the website?
Because our items are often unique, handmade objects, each product may have slight variations.
What is your returns policy?
At Of Alchemy. We want you to be completely satisfied with your purchase, and we understand that circumstances might require a return. Please review our return policy below for a smooth and hassle-free experience.
14-Day Return Window:
You have a 14-day window from the day of receipt to initiate a return for your unused product. The returned item must be in its original, undamaged, and unopened packaging to be eligible for a return. Please note that this policy excludes oils and perishable items, which are non-returnable.
Initiating a Return:
Before sending back a product, please contact our support team at support@ofalchemy.com. We will provide you with a return address and the necessary return form. Please ensure that the provided return form is included with your returned item.
Returns submitted without the provided return form will not be eligible for refunds.
Non-Returnable Items:
Please be aware that certain items are not eligible for returns due to the nature of the product. Personal care and custom items fall under this category. Additionally, we do not accept returns based on personal preferences or resonation. We kindly request that you consider this policy while making your purchase.
Choice of Carrier:
You have the freedom to choose the carrier for returning your order. However, it's important to note that Of Alchemy is not responsible for any loss or breakage of items during the return process. For your protection, we strongly recommend sending items back using an insured and tracked shipping method.
We appreciate your understanding of our return policy and your cooperation in adhering to its guidelines. If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is important, and we're here to assist you through the return process.
Thank you for choosing Of Alchemy for your needs. We look forward to serving you again in the future.